This is regarding circulating Standard Operating Procedure on
HDMS for DARPAN ANDROID application. All the users are requested to follow the
following procedure for raising tickets.
Standard Operating Procedure on HDMS for DARPAN ANDROID application ! IPPB ! DARPAN
1. The following
workflow has been designed in the DARPAN HDMS portal for raising tickets. 1.
Sub Office and Head Office will login to https://cept.gov.in with the user ID
and Password used for logging into MIS portal.
2. After login,
the Sub Office/ Head Office to click on DARPAN link to raise the tickets on
issues related to DARPAN ANDROID APPLICATION other than CBS, CSI, PLI, RPLI and
IPPB. Issues related to CBS, CSI, PLI, RPLI to be raised in Service Desk
3. Click on “Add
Ticket” to raise new ticket
4. In the next
screen, the subject and description of the issue to be entered.
5. Upon
submitting, a complaint ID will be generated. This is to be noted for future
reference.
Role of Divisional Office
Once the ticket
is raised by Sub Office or Head Office, the ticket will now be visible in
Divisional login in the link “Pending tickets”.
Based on the
issue, either Division can give a reply to the complaint and close the ticket
or assign the ticket to region for further resolution.
Role of Regional Office
Regional Office
can give a reply and close the ticket or if further resolution is required, the
ticket can be assigned to Circle Office.
Role of Circle Office
Circle Office can
give a reply and close the ticket or if further resolution is required, the
ticket can be assigned to CEPT.