This is regarding SOP on handling of various COD cases. The following are the cases and solution thereof. 

 

DOWNLOAD PDF FILE 

  

Join Telegram Group



SOP on handling of various COD cases !! Mails
SOP on handling of various COD 

 


  1. Issue: Non-reflection of COD Article Amount in SAP DTR
    • Cause: Delivery of COD article as Normal Article (Non-COD):
      • Observation: BO Users sometimes deliver COD articles as normal articles (non-COD), resulting in non-raising of COD amount in the Wallet and SAP DTR.
    • Resolution Procedure:
      • Invoke T- Code ZARTDATA
      • Click on DARPAN
      • Enter COD Amount
      • Click on Execute
      • Upon Execution, if COD article is delivered but amount is not reflected in concerned BO Daily Account, COD article details along with confirmation for Posting requirement will be shown on the next screen.
      • If the ‘Posting required’ column is shown as ‘Yes’, click on ‘Yes’.
      • Upon clicking ‘Yes’, financial documents will get generated, Cash balance will increase, and transaction will be reflected in DTR for the current date of concerned BO
  2. Issue: COD Delivered but Date of Delivery Updated as Null
    • Cause: For some COD articles, date of delivery is updated as Null.
    • Resolution Procedure:
      • Update Delivery status through BO Articles Returns option.
      • Once articles are marked as delivered from BO return screen, event status will be updated in track and trace for the current date.
      • Required financial postings will occur automatically for the current date, enabling payment to the biller.

Remarks Appearing Against Articles in T Code "ZARTDATA":

  • Article already paid to biller hence No action from Delivery office.
  • Article Ready for Payment to Biller hence No action from Delivery office.
  • Article Delivered but no Financial Posting, can be processed for Postings.
  • Article Pending for Delivery, can be delivered through DPMS/DARPAN APP.
  • If Status is showing as “Tech Issue”, raise a ticket in the CSI Service Desk.

Note: Follow the procedures mentioned above for SL No-01 & 02 only if the COD amount is not accounted for in SAP and has not been paid to the concerned Biller through any mode. Avoid the procedure if Voucher Posting is already done in SAP at SO level and sanction orders issued to remit amount to the Biller through Divisional Administration.