Suo-motu cognizance in the matter of obstacles, risks and humiliation faced by Divyangjan regarding non-accessibility of public services
Key points of the order
- The letter addresses obstacles faced by Divyangjan (persons with disabilities) regarding non-accessibility of public services.
- It encloses a Record of Proceedings dated 09.11.2023 from the Chief Commissioner for Persons with Disabilities (CCPD).
- The CCPD's directive in para 3.3(5) mandates that officers in government offices must move to accessible locations to provide services to Divyangjan.
- This applies to any public service, including outsourced services like Passport/Visa Services, Jan Suvidha Kendra, CSC, etc.
- The letter instructs the heads of postal circles to circulate the CCPD directions for immediate compliance in all postal establishments.
- A Compliance/Action Taken Report is requested within a week to submit a consolidated report to the CCPD.
- Copies of the letter are sent to DDsG of the Department of Posts, GM of CEPT Mysuru for website upload, and ADG (Admin) of Dak Bhawan for e-office dashboard upload.